Listen to live chat lines

Recently, I’ve read an interesting customer service story.

You are also welcome to visit our library, screening tools, and resources, no matter where you live.The rep accused the customer of a fraud attempt and asked why he didn’t stop the payment.The customer said that he was not advised to do so.Quite the opposite, he was assured that there will be no negative effects of his mistake.And then the representative responded: In this post, I’m going to talk about what is the real purpose of customer service. She looks at my account, puts me on hold, then comes back on and says that her supervisor has authorized my card to be reactivated. Two reps working in the same customer service team for the same company and two entirely different customer experiences, a great one and a terrible one.

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Customer service involves much more than having a conversation on the phone.

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